Refund policy

You have 30 days from the day your order arrives to request a return or an exchange.

Exchanges: if the size isn't right, we send you the correct pair and cover the shipping to you. You cover the cost of sending the original pair back. If your size has sold out, we refund you in full instead.

Condition: shoes must be unworn outside, in their original Sawa box, protected inside an outer shipping carton. Try them on indoors on a clean surface.

How to start: email info@sawashoes.com with your order number (and the size you want for an exchange). We will send you the return address and instructions. Please don't ship anything before contacting us.

Refunds: once your return is received and checked, we refund your original payment method within 5 business days. Original shipping charges and any import duties or taxes are not refundable. Return shipping is paid by the customer.

Damaged, defective or wrong item: we cover return shipping and you choose a replacement or a full refund. Send us a photo at info@sawashoes.com.

This policy does not limit your legal warranty rights under applicable consumer protection law, including Québec's Consumer Protection Act.