Terms and Conditions

Legal Information:
This store is operated by Sawa Shoes, based in Montréal, Québec, Canada. Business Number is 738574037

Prices:
Our products should be listed in the currency of the country you reside in. If not you are free to change it.

Order:
Once you have made your choice and your order has been placed, you will receive an email confirming the details of your order. This email is just a confirmation that we have received it. Acceptance of your order and the completion of the contract between you and sawashoes.com will be finalized when we send you an email confirming that the goods have been shipped.

Delivery:
Products will be delivered to the address you provide as the delivery address. The tracking number for your order will be provided once your order has been shipped.

Payment:
Payment can be made by Visa, MasterCard, or American Express. To ensure that your shopping experience is safe, simple, and secure, Sawa Shoes uses Secure Socket Layer (SSL) technology.

Returns / Exchanges:
Sawa Shoes is committed to providing you with high-quality products. If you are not satisfied with the products you received, you can exchange them or request a refund for the relevant items. For any exchange or refund, the shoes must not have been worn. You have 30 days from the receipt of your order to return an item. Returns will be accepted for unworn items returned in their original packaging (except during sale periods).

Please contact us at info@sawashoes.com before sending anything back. We will confirm your request and send you the return address and instructions. Full details are on our Returns & Exchanges page.

Applicable Complaints:
This contract is governed by the laws of Quebec. Legal claims must be brought before the courts of the judicial district of Montreal.
Le présent contrat est régi par les lois du Québec. Tout recours doit être porté devant les tribunaux du district judiciaire de Montréal.

Personal Information:
Sawa Shoes is committed to keeping confidential all information you provide when placing your order. This information will only be used by our services to process your order.